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  • Exmel Solutions Ltd
  • 1A South Caldeen Road
  • Coatbridge
  • North Lanarkshire
  • ML5 4EG
  • Tel: 01698 745058
  • Fax: 01698 749684
  • Email: sales@exmel.co.uk

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Process Consultancy

Process Consultancy

EXMEL understands that today’s electronic assembly process engineers are burdened with ever-increasing responsibility and accountability. In the fast-changing electronics assembly industry, this often makes it difficult to remain current with the latest in soldering materials and process technology. EXMEL’s customers may rest assured that they will receive the technical support necessary to resolve even the most complex soldering issues.

EXMEL’s Regional Technical Specialists are well trained to address the most difficult issues of the soldering process. These specialists are backed by EXMEL’s Technical Support, Chemical, and Metallurgy Departments, staffed by experienced professionals providing technical support on 24-hour a day basis. Our Technical Support Department maintains a profile for each customer, which includes data pertaining to equipment, processes, machine settings, etc., so that an immediate response may be given for even the most complicated soldering issue.

If a technical issue cannot be resolved locally, or via telephone or electronic communication, members of EXMEL’s Technical Support Department are available to visit a customer to provide on-site consultation. EXMEL’s Technical Support personnel will work with the customer’s process engineers and machine operators, sharing their expertise in soldering materials and applications, until the issue has been resolved completely. A full report detailing the technical issues and solutions found will be generated and forwarded to the customer for future reference.

In addition, on-site consulting by EXMEL’s Technical Support personnel is available for educational or training purposes. Customers may take advantage of EXMEL’s Technical Training Seminars and Soldering Application Audits performed by qualified EXMEL personnel. By utilizing these services, EXMEL’s customers are able to receive the latest news in soldering technology and are offered suggestions as to how to optimize their processes to avoid future application difficulties.

EXMEL Solder's Technical Support Specialists are well trained to address the most difficult issues of the soldering process. These specialists are backed by EXMEL’s Technical Support, Chemical, and Metallurgy Departments, staffed by experienced professionals providing technical support on 24-hour a day basis. Our Technical Support Department maintains a profile for each customer, which includes data pertaining to equipment, processes, machine settings, etc., so that an immediate response may be given for even the most complicated soldering issue.

If a technical issue cannot be resolved locally, or via telephone or electronic communication, members of EXMEL Solder’s Technical Support Department are available to visit a customer to provide on-site consultation for specific solder assembly difficulties. EXMEL’s Technical Support personnel will work with the customer’s process engineers and machine operators, sharing their expertise in soldering materials and applications, until the issue has been resolved completely. A full report detailing the technical issues and solutions found will be generated and forwarded to the customer for future reference.

In addition, on-site consulting by EXMEL Solder’s Technical Support personnel is available for educational or training purposes. Customers may take advantage of EXMEL’s Solder Process Training Seminars and Soldering Application Audits performed by qualified EXMEL personnel. By utilizing these support services, EXMEL Solder’s customers are able to receive the latest news in soldering technology and are offered suggestions as to how to optimize their solder processes to avoid future application difficulties.

For more information on any of our products, do not hesitate to call us on 01698 745058 or email our sales department at sales@exmel.co.uk, quoting the Product Code if one is listed.